Excellent Experience!!! Review: A++ "Tom Moore" is your guy. He connects with you so well that you will always be inclined to visit again. We went to him with a problem and he was there with a solution which ended up in buying a brand new vehicle. Tom made the vehicle delivery possible on a weekend that too within couple of days after finalizing everything. In a nutshell, the experience was above and beyond since he takes care of every minute details during the entire process with his great sense of humor. And the overall facility is pretty good, especially the waiting area with several good options in snacks and beverages. Highly recommended for anyone who is planning to buy a Nissan vehicle.

a week ago

I recently had the pleasure of working with Caleb Fisher, Service Advisor at Kitchener Nissan, and I can’t say enough about the outstanding experience he provided! From the moment I arrived, Caleb greeted me with genuine warmth and professionalism, instantly putting me at ease. His knowledge of Nissan vehicles and the service process was impressive, and he took the time to clearly explain everything I needed to know about my car’s maintenance, answering all my questions with patience and expertise. What truly sets Caleb apart is his dedication to customer satisfaction. He went above and beyond to ensure my service appointment was seamless, coordinating everything efficiently while keeping me updated every step of the way. His friendly demeanor and attention to detail made the entire experience stress-free and even enjoyable. It’s clear that Caleb takes pride in his work and genuinely cares about his customers. Thanks to Caleb, my vehicle is running perfectly, and I left the dealership feeling valued and confident in the care provided. I highly recommend Caleb Fisher to anyone visiting Kitchener Nissan for service—you’re in the best hands with him! I’ll definitely be returning for future appointments and requesting Caleb every time. Five stars all the way!

3 weeks ago

Had my vehicle serviced With Natalie, she was outstanding. Very accommodating and a great person to talk to. Absolute pleasure to have met her. The entire team at Kitchener Nissan are really friendly. Thank you for making my service experience positive and hassle free. I’ll definitely be back.

a month ago

I’ve not used Kitchener Nissan for regular service before, but recently brought my vehicle in for two different recalls and I've been absolutely floored by their customer service. From the moment I booked in with Natalie, everything was seamless. She made sure I had a shuttle arranged ahead of time and was super friendly and accommodating. Once I arrived, Caleb took great care of me throughout the entire visit, keeping me updated via text and phone calls. When Caleb asked if I had any other concerns, I asked if they could check whether my tires needed rotating. They did an inspection of that and the car in general and came back to say no rotation was needed, nor anything else - my first $0 car service! No upselling, no unnecessary work, just honest, transparent advice. That kind of integrity is incredibly rare these days. The waiting area is also a nice touch - free coffees (fancy ones too: lattes, cappuccinos, etc.) and some light snacks if you’re hanging around during your appointment. I’ll absolutely be coming back here for future services and honestly wish I’d been using them all along. It’s rare to have an amazing experience at a mechanic, but Kitchener Nissan delivered. Highly recommend. A++

a month ago

I had an amazing experience at Kitchener Nissan! Jasko, Matt, and Jeff went above and beyond to make the car-buying process smooth and stress-free. From the moment I walked in, Jasko was incredibly helpful and knowledgeable, answering all my questions without any pressure. Jeff worked hard to make sure I got the best deal possible, and Matt made the financing process quick and easy. The whole team was professional, friendly, and genuinely cared about making sure I was happy with my purchase. I highly recommend them to anyone looking for a great car-buying experience!

2 months ago